Screaming Penguin - Source Does Matter

On 9/21 I called for service on my dryer purchased at Best Buy. I was busy on mon. 9/24, (my bad, sorry I had a previous apt. that couldn't be broken) so I made my apt. for wed.9/26. When I made my apt. I was very specific as to what was wrong with the dryer as well as make & model of appliance.