Screaming Penguin - Source Does Matter

ok, i got a gateway laptop, i like gateway, only brand i use for out-of-the-box computers, theyre decent and dont give me to much trouble. well 'c' the key on my keboard came off, the skin of my finger caught the top of the key and popped it, off but i couldnt put it back on. so i call gateway service people and ask them to send me a new keyboard for me to install. ok no problem, then the service person asked if i needed anything else, and i say, "o yea my red hat isnt detecting my wifi card, which is installed inside my computer, its not an external one"(these people are trained for hardware and software help mind you), and she says "whats red hat?" and i say, "o its a linux distro" then she say, "whats a linux" i say, "its an OS" she replies, "OS?" i say, "operating system" and she asks "o you mean like windows?"

my reply: "..."

ok...i didnt really expect her to know how to get my red hat to work with my wifi...but whats wrong with the world when a computer help person doesnt know what an OS is, let alone red hat or linux...sheesh
...comments?