Screaming Penguin - Source Does Matter

First people started to 'hide' behind voice-mail, then added the email shield, then the AVRU's that get you 'lost in a PBX' only to possibly, eventually actually speak with someone who has NO INTEREST IN HELPING YOU!!!! and let's not mention the survey's NOT intended to allow you to voice your opinion, but rather are used to generate market sharing and/or advertising pass thru revenues.

For the most part, these reps aren't hire to know and don't know anything, they read you scripts based on keywords you expound, and feed you useless and HARMFUL information.

Business accounts have dedicated or shared support teams from major suppliers. If the customer is dissatisfied - it hits the support team where it counts - in the pocket book. This same principle needs to be applied to those supporting consumer products and services. {And if I see yet another exec get a golden parachute after destroying a company, e.g. Nardelli at Home Depot, Esrey at Sprint, et al, I'm going to scream - that IS criminal!!!!} I'm only going to use services in an attempt to support grass roots efforts to effect changes for the consumers true benefit, not those delusional benefits envisioned by corporations and god forbid the clueless government! Let's boycott those who have settled in to simply make money by taking advantage of us!!!! NOW!!!!