MacBook Air Dirt Nap

Submitted by kebernet on Mon, 04/14/2008 - 18:46

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So I had my first big failure with the Air this week. A couple of days ago, I tried to connect to the file server at the hizzy and got a kernel panic. Honestly, the issues I have had with network drives and Leopard *cough*crap*cough* this seemed like par for the course. I hard powered it and waited, login and PANIC!. Fuck. Next I hard powered it and right after POST, it just shut back down. This went into a complete loop and it was bricked for a few days. I got into the Apple store today (ATLiens: go to Lenox. The Genius bar at Perimeter is staffed by jackasses). My Genius went through the same round of stuff I went through, though I couldn't book off my non-MBA specific external optical. He got it to boot, but the Apple equiv of fsck wouldn't un-fsck my flash drive, so he did a binary erase and started a reinstall. Short version: at least I didn't have to send it off for a week. Long version: seems like recovery on the SSD is pretty much a non-option. I am considering paying the apple tax for a "Time Capsule" after this one. I lost several days worth of work and have been crippled for a couple days.

Comments

Any issues with coming out of

Submitted by bored@work (not verified) on Mon, 04/14/2008 - 21:40.

Any issues with coming out of sleep after you disconnect form a power source. Ever since I upgraded to Leopard on my MacBook Pro I have had this issue. After I close the screen while still on and then reopen it, OS X stays in sleep mode. I have to open and close it about 4 to 5 times to wake it up. Seems to happen more often when I remove the power source while it is closed. Getting frustrating. Had no issues before Leopard.

Wow, small world

Submitted by JediMstr (not verified) on Wed, 04/23/2008 - 07:28.

I had the exact same symptoms. My 1.8/SSD Air kept Kernel Panic'ing for the last few days (just posted about the ordeal on my blog). Full "Security Wipe" and re-install from a Time Machine Restore slice didn't change a thing. The Genius Bar guy (they're actually pretty good at Garden State Plaza in NJ) diagnosed it as bad memory from my Panic Logs. I'm waiting on a new Logic Board now.... ugh. At least the repair is free.

Brought my Mac in and they

Submitted by bored@work (not verified) on Thu, 04/24/2008 - 19:39.

Brought my Mac in and they had no idea. Only option was to send it off for 7 days which I cannot do at this point. Going to have to bring it back when I can give it up for a week.

Yeah. You know, the thing

Submitted by kebernet on Fri, 04/25/2008 - 16:53.

Yeah. You know, the thing that kills me about the service on that is you can't even pay extra for expedited service. A week with your computer down is just flat unacceptable. Either that, or Apple should have a loaner program (pull your drive, put it in a loaner and trade back when you get your machine back). Frankly I thought Dell's on-site service was silly (send a guy out to replace my keyboard rather than just fedexing me a new one), but at least they have same-day service. Seems like if the Genius Bar isn't a full-service shop, they should at least have a day-after-next-business-day service.

that's odd

Submitted by JediMstr (not verified) on Sat, 05/03/2008 - 21:52.

Very odd... my experience was much better. The MacBook Air was repaired in one day. Reported it on a Tuesday, dropped it off on a Weds when the LogicBoard came in, and then picked it up Thursday (the tracking on the Apple site actually had the repair complete early Thurs morning). I guess it depends on which Genius Bar you go too and if the Genius' there are actually technically savvy. In all the Apple Stores I've been to in the NY/NJ area, the geniuses have always known what they were talking about, down to the "checking console logs, open up and replace motherboards, diagnosing wrong Objective C code level." Of course not all that knowledge was rolled up into the same person... but at least each of the geniuses I've spoken to had that level of expertise. So far I haven't needed to have my Mac's sent away for anything. They've always stayed with me until parts came in for the Geniuses to repair in the back of the stores.